At Zyle Bag, we want you to be completely satisfied with your purchase. If you have any concerns about your order, we're here to help.
Returns
You have [number of days] days from the date of delivery to return an item for a refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [insert contact email or phone number] to request a return authorization.
- Packaging: Pack the item securely in its original packaging, if possible.
- Shipping: Ship the item back to us. The cost of return shipping will be at the customer's expense unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged or defective).
Refund Process
Once we receive your returned item, our team will inspect it and notify you of the status of your refund. If approved, the refund will be processed and applied to your original method of payment. Please note that it may take some time for the refund to reflect in your account depending on your bank or credit card company's processing time.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us within [number of days] days of receiving the product.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact our customer service team at [Customersupport@zyle.co.in].